Overview
This policy applies to orders placed through ryansofcamdenst.com. Orders are packed and dispatched on our behalf by The Whiskey Hub, the fulfilment service operated by Irish Whiskey Auctions Limited, Dundalk, Co. Louth.
Nothing in this policy affects your statutory rights under Irish and EU consumer law.
Age restrictions
We only sell alcohol to people aged 18 or over.
Every delivery must be signed for by a person aged 18 or over, and the courier may ask for photo identification at the door. If nobody of legal age is available to accept the delivery, or identification cannot be produced, the parcel will not be handed over.
Where a delivery is refused for this reason and the parcel is returned to us, we will refund the price of the goods. The original outbound shipping cost and any return carriage charged to us will be deducted from the refund.
Cancelling your order
You have 14 days from the day you receive your order to tell us you wish to cancel, and a further 14 days to return the goods to us.
To cancel, email us at info@ryansofcamdenst.com with your order number.
Goods returned under cancellation must be unopened, with any seal intact, and in a condition that allows them to be resold. Bottles that have been opened, part consumed, or where the seal has been broken cannot be accepted.
Unless the goods are faulty or were damaged in transit, you are responsible for the cost of returning them and for making sure they reach us safely. We recommend using a tracked service, as we cannot refund goods that do not arrive back with us.
Once we receive the returned goods and confirm their condition, we will refund you within 14 days using the same payment method you used to order.
Damaged or faulty goods
If your order arrives damaged, leaking, or is not what you ordered, contact us as soon as you can and ideally within 48 hours of delivery.
Email info@ryansofcamdenst.com with:
- Your order number
- A description of the problem
- Photographs of the damaged bottle or bottles
- Photographs of the outer packaging, including any damage to the box
The photographs matter. Our fulfilment partner operates a short claims window, so the sooner we receive them the better the outcome for everyone. Please keep the packaging until the claim is settled.
Where goods have been damaged in transit or are faulty, we will replace them or refund you in full, including the original shipping cost. You will not be charged for returning them.
Damage to the outer box or presentation packaging that has not affected the bottle itself is not treated as a fault.
Shipping costs
Shipping is calculated at checkout based on the delivery country and the number of bottles ordered.
Shipping charges are non-refundable where an order is cancelled after dispatch, except where the goods are faulty or damaged.
Customs, duties and import charges
For deliveries outside Ireland, any import duties, taxes, excise fees and customs clearance costs are the responsibility of the recipient, with the exception of orders to the United States where applicable tariffs are included in the shipping price shown at checkout.
We are not able to refund orders that are delayed, held or returned by customs, or where the recipient declines to pay import charges. Where such an order is returned to us, we will refund the price of the goods less all shipping and return carriage costs incurred.
Delivery restrictions
Some destinations have restrictions on the import of alcohol. If we are unable to ship to your address, we will contact you and refund your order in full.
Contact
Ryan’s of Camden Street 92 Lower Camden Street, Dublin 2
Email: info@ryansofcamdenst.com